{"id":993130,"date":"2026-05-28T08:49:26","date_gmt":"2026-05-28T08:49:26","guid":{"rendered":"https:\/\/ifdb.io\/accessibility-statement-mandatory-content-structure-and-common-errors\/"},"modified":"2026-11-10T13:47:22","modified_gmt":"2026-11-10T13:47:22","slug":"accessibility-statement-mandatory-content-structure-and-common-errors","status":"publish","type":"post","link":"https:\/\/ifdb.io\/en\/accessibility-statement-mandatory-content-structure-and-common-errors\/","title":{"rendered":"Accessibility Statement: Mandatory content, templates and common mistakes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The accessibility statement is the most visible document relating to your digital accessibility. It is public, it is mandatory, and it is often the first thing that a public authority, an association or a competitor looks at. That is why, during audits, I am constantly surprised by how many statements are based on a template that is not intended for businesses at all. Most of the templates available online follow the model statement for public bodies. However, the Accessibility Enhancement Act (BFSG) requires something different from businesses.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>In short:<\/strong> the accessibility statement, also known as an accessibility declaration, publicly sets out the extent to which your digital content is accessible, what barriers exist and how users can report them. With <a href=\"https:\/\/ifdb.io\/en\/access-declare\/\">Access Declare<\/a>, you can create the statement based on a genuine audit in accordance with WCAG 2.2 \u2013 free of charge for a domain with up to 150 pages, with no time limit.<\/p>\n\n<p class=\"wp-block-paragraph\">In this guide, I will show you what mandatory content applies to businesses and public bodies, and exactly where the difference lies. You will also find typical wording, accompanied by my comments based on practical audit experience, as well as the mistakes I see most frequently. By the end, you will know how to draw up a statement in four steps that will stand up to scrutiny. As at October 2026. This text is not a substitute for legal advice.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-zwei-rechtsgrundlagen-ein-name\">Two legal bases, one name<\/h2>\n\n<p class=\"wp-block-paragraph\">In Germany, the term \u2018accessibility statement\u2019 covers two different obligations. For federal public bodies, Section 12b of the BGG and Section 7 of the <a href=\"https:\/\/ifdb.io\/en\/bitv-2-0\/\">BITV 2.0<\/a> set out what must be included in the statement. The federal states have their own, similar rules. For companies, however, the BFSG applies. The obligation is set out in Section 14 in conjunction with Annex 3.<\/p>\n\n<p class=\"wp-block-paragraph\">One interesting detail here is something that hardly anyone notices. Annex 3 of the BFSG does not actually refer to an \u2018accessibility statement\u2019. It is entitled \u2018Information on services that meet accessibility requirements\u2019. In practice, the more familiar term has become established, and that is fine. However, in terms of content, you should base your document on Annex 3 rather than on a template provided by a public authority.<\/p>\n\n<p class=\"wp-block-paragraph\">This applies to businesses that offer services to consumers as defined by the BFSG, such as an online shop or a customer portal. Micro-enterprises with fewer than ten employees and an annual turnover or balance sheet total of no more than 2 million euros are exempt where services are concerned. It is best to clarify first whether your offering falls under this category. You can find an overview of this under \u2018<a href=\"https:\/\/ifdb.io\/en\/accessibility-to-become-a-mandatory-requirement-for-websites-from-2025-who-will-actually-be-affected-in-2026\/\">Who is affected by the accessibility requirement?\u2019<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-der-denkfehler-in-fast-jeder-vorlage\">The common mistake in almost every template<\/h2>\n\n<p class=\"wp-block-paragraph\">The model declaration for public bodies is taken from Implementing Decision (EU) 2018\/1523. It begins with a compliance status: the website is \u2018fully\u2019, \u2018partially\u2019 or \u2018not\u2019 compliant with the requirements. This is followed by a list of content that is not accessible. For public authorities, this is exactly right, as the law expressly provides for this partial compliance.<\/p>\n\n<p class=\"wp-block-paragraph\">For businesses, however, the situation is different. Under Section 14(1) of the BFSG, a service provider may only offer its service if it meets the accessibility requirements. If it does not meet these requirements, Section 14(4) requires corrective measures to be taken. Furthermore, the business must then inform the market surveillance authority without delay. The BFSG therefore does not recognise a \u2018partially compliant\u2019 status as a permanent condition.<\/p>\n\n<p class=\"wp-block-paragraph\">This is the point at which many explanations fall apart. Anyone who adopts the authorities\u2019 template and enters \u2018partially compliant\u2019 is publicly documenting a shortcoming. If there is no plan alongside it setting out how and by when this will be rectified, it reads like an admission without any consequences. Conversely, \u2018fully compliant\u2019 without verification is even more dangerous, because it is an assurance that a single finding can disprove.<\/p>\n\n<p class=\"wp-block-paragraph\">The solution, therefore, does not lie in concealing the facts. An honest explanation identifies known barriers and links them to the measures you are taking. This is precisely what Annex 3 requires anyway, as it does not ask for a status report, but rather how your service meets the requirements. You should seek legal advice on a case-by-case basis to determine whether and when you must also inform the relevant authority.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-pflichtinhalte-fur-unternehmen-nach-anlage-3-bfsg\">Mandatory information for businesses under Annex 3 of the BFSG<\/h2>\n\n<p class=\"wp-block-paragraph\">Annex 3, paragraph 1 of the BFSG stipulates that you must specify how your service meets the accessibility requirements. This must be done in the general terms and conditions or \u2018in any other clearly perceptible manner\u2019. The information must describe the applicable requirements and, where relevant, cover the design and delivery of the service. In addition to the consumer information required under Article 246 of the EGBGB, the following four elements must be included in any case:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>a) A general description of the service<\/strong> in an accessible format, i.e. what you offer and via which channel.<\/li>\n\n\n\n<li><strong>b) Descriptions and explanations<\/strong> necessary for understanding how the service works, for example how ordering, payment and customer accounts operate.<\/li>\n\n\n\n<li><strong>c) A description of how the service meets the requirements<\/strong>, i.e. which standards you apply and how you have verified compliance.<\/li>\n\n\n\n<li><strong>d) Details of the competent market surveillance authority<\/strong>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Two further requirements set out in Section 14 are often overlooked. Firstly, the information itself must be accessible. A statement provided as a scanned PDF therefore fails to meet the formal requirements. Secondly, you must retain the information for as long as you offer the service. You should therefore keep old versions with their dates recorded, rather than simply overwriting them.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Practical tip<\/strong>: Point d) is missing from most of the templates I see. The body responsible for the accessibility of products and services is the State Market Surveillance Authority (MLBF), a joint agency of the federal states based in Saxony-Anhalt. It has been fully responsible for carrying out the tasks under the BFSG since 26 September 2025. State the MLBF\u2019s full name and provide a link to its website. This will take you five minutes and closes a gap that an auditor will spot immediately.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-pflichtinhalte-fur-offentliche-stellen-nach-bitv-2-0\">Mandatory content for public bodies under BITV 2.0<\/h2>\n\n<p class=\"wp-block-paragraph\">For public bodies, the statement is significantly more formalised. Section 7 of BITV 2.0 refers to the mandatory content set out in Section 1 of Implementing Decision (EU) 2018\/1523. Together with Section 12b of the BGG, this results in the following list:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Compliance status<\/strong>: fully compliant, partially compliant or non-compliant with the requirements.<\/li>\n\n\n\n<li><strong>Non-accessible content<\/strong>: specifically identified, with reasons given and, where available, accessible alternatives.<\/li>\n\n\n\n<li><strong>Assessment<\/strong>: an actual assessment of the website, stating whether the organisation itself or a third party carried out the assessment.<\/li>\n\n\n\n<li><strong>Feedback mechanism<\/strong>: an accessible way to make contact electronically and report barriers.<\/li>\n\n\n\n<li><strong>Mediation procedure:<\/strong> a reference to mediation under Section 16 of the BGG, with a link to the mediation body.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">In addition, there are formal requirements. The statement must be accessible and machine-readable. It must also be accessible from the home page and from every page of the website. Federal authorities must respond to reports submitted via the feedback channel within one month at the latest. Finally, the statement must be updated annually and whenever any significant changes are made.<\/p>\n\n<p class=\"wp-block-paragraph\">On the home page, Section 4 of BITV 2.0 also requires explanations in German Sign Language and in plain language. This explicitly includes an explanation of the key points of the accessibility statement. Many public authorities only think of this once the statement has already been finalised.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-unternehmen-und-behorden-im-direkten-vergleich\">A direct comparison of businesses and public authorities<\/h2>\n\n<p class=\"wp-block-paragraph\">The following table compares the two sets of regulations side by side. It shows why a template cannot simply be transferred from one to the other.<\/p>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Characteristic<\/th><th>Companies (BFSG)<\/th><th>Federal public bodies (BGG, BITV 2.0)<\/th><\/tr><\/thead><tbody><tr><td>Legal basis<\/td><td>Section 14 and Annex 3 of the BFSG<\/td><td>Section 12b of the BGG, Section 7 of the BITV 2.0, Implementing Decision (EU) 2018\/1523<\/td><\/tr><tr><td>Compliance status<\/td><td>Not required; requirements must be met<\/td><td>Fully, partially or not compliant<\/td><\/tr><tr><td>Location<\/td><td>Terms and Conditions or in another clearly visible manner<\/td><td>Accessible from the home page and every page<\/td><\/tr><tr><td>Competent authority<\/td><td>Specify the Market Surveillance Authority (MLBF)<\/td><td>Provide a link to the conciliation body under Section 16 BGG<\/td><\/tr><tr><td>Feedback<\/td><td>Not expressly stipulated, but strongly recommended<\/td><td>Obligation to reply within one month at the latest<\/td><\/tr><tr><td>Updates<\/td><td>Retain previous versions in the event of changes<\/td><td>Annually and in the event of significant changes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">It is still worth companies taking a look to the right. Whilst the BFSG does not explicitly require a feedback channel, it is the best early-warning system you have. If you identify barriers via a form, you can rectify them before they turn into a complaint to the authorities.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-so-kann-die-erklarung-eines-onlineshops-aufgebaut-sein\">Here\u2019s how an online shop\u2019s statement could be structured<\/h2>\n\n<p class=\"wp-block-paragraph\">What does this look like in practice? For a typical online shop, a structure divided into six sections has proved effective in my projects. It fully covers Annex 3 whilst remaining concise:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>What we offer<\/strong>: what you sell and via which website or app.<\/li>\n\n\n\n<li><strong>How to use the shop<\/strong>: search, shopping basket, payment, customer account and contact details in a few sentences.<\/li>\n\n\n\n<li><strong>How we meet the requirements<\/strong>: standards applied, such as EN 301 549 and WCAG 2.2 at Level AA, as well as the date and type of the most recent audit.<\/li>\n\n\n\n<li><strong>Known limitations and measures<\/strong>: every known barrier, along with the corresponding measure and deadline.<\/li>\n\n\n\n<li><strong>Reporting barriers:<\/strong> form and email address.<\/li>\n\n\n\n<li><strong>Competent authority<\/strong>: the MLBF, including its name and link.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">This structure is, of course, merely a suggestion. The key point is that each section describes your specific offering, rather than just any offering.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-typische-formulierungen-und-wo-sie-angreifbar-werden\">Typical phrasing and where it becomes vulnerable<\/h2>\n\n<p class=\"wp-block-paragraph\">The following sentences, or variations thereof, can be found in many statements. For each one, I\u2019ll explain where the risk lies and how you can improve it.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-diese-website-ist-vollstandig-barrierefrei\">\u201cThis website is fully accessible.\u201d<\/h3>\n\n<p class=\"wp-block-paragraph\">This is by far the most dangerous phrasing. It is only justifiable if a comprehensive audit supports it. This is rarely the case, as automated tests only cover part of the requirements. If an auditor subsequently finds a single breach, you will have published a statement that is demonstrably false. It is therefore better to make a statement that specifies the basis of the audit: \u201cWe audited the website on 15 September 2026 in accordance with WCAG 2.2 Level AA.\u201d<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-einzelne-bereiche-sind-moglicherweise-nicht-barrierefrei\">\u201cIndividual sections may not be accessible.\u201d<\/h3>\n\n<p class=\"wp-block-paragraph\">This sentence is too vague. It fulfils neither the requirement to specify details when dealing with public authorities nor the description requirement set out in Annex 3. Furthermore, it suggests that you are unaware of your own current situation. Instead, specify the area, the problem and the action to be taken. For example: \u201cAt the checkout, input errors are currently only highlighted in colour (1.4.1 Use of colour, 3.3.1 Error detection). We will rectify this by 30 November 2026.\u201d<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-die-umsetzung-ware-eine-unverhaltnismassige-belastung\">\u201cImplementation would place a disproportionate burden on us.\u201d<\/h3>\n\n<p class=\"wp-block-paragraph\">You may invoke this exemption under Section 17 of the BFSG, but only under strict conditions. You must carry out the assessment on the basis of the criteria set out in Annex 4 and document it. You must retain this documentation for five years. Furthermore, you must notify the market surveillance authority without delay, unless you are a micro-enterprise. And anyone who has received funding for accessibility cannot invoke this exception at all under Section 17(4). A single sentence in the declaration is therefore not sufficient to fulfil these requirements.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-die-bewertung-erfolgte-durch-selbstbewertung\">\u2018The assessment was carried out by means of self-assessment.\u2019<\/h3>\n\n<p class=\"wp-block-paragraph\">This is permissible for public authorities, and Section 7(5) of the BITV 2.0 expressly requires the name of the person who carried out the assessment to be stated. However, self-assessment is the weakest basis. In the event of a dispute, an external audit involving actual users of assistive technologies carries significantly more weight. You should therefore state which method you used and, where possible, provide a link to the audit report.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-diese-erklarung-wurde-am-12-marz-2021-erstellt\">\u201cThis statement was drawn up on 12 March 2021.\u201d<\/h3>\n\n<p class=\"wp-block-paragraph\">Any auditor will immediately notice a date that is years in the past. For public authorities, annual updating is mandatory. For businesses, Section 14(3) requires that the requirements are met at all times and that changes to the service are taken into account. A statement that has survived a relaunch and three shop updates therefore hardly describes your current website at all.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-der-feedback-weg-oft-selbst-die-erste-barriere\">The feedback channel: often the first barrier itself<\/h2>\n\n<p class=\"wp-block-paragraph\">A contact form for reporting accessibility issues is a good idea. Ironically, however, it is often not accessible itself. This means that the very person who wants to report an accessibility issue to you ends up being held up by the next barrier. You should therefore check your form against at least these WCAG 2.2 criteria:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>1.1.1 Non-text content<\/strong>: A CAPTCHA must have an alternative that works without the need for sight or hearing.<\/li>\n\n\n\n<li><strong>2.1.1 Keyboard:<\/strong> All fields and the submit button can be operated without a mouse.<\/li>\n\n\n\n<li><strong>3.3.2 Labels or instructions:<\/strong> Each field has a visible, understandable label.<\/li>\n\n\n\n<li><strong>4.1.2 Name, role, value<\/strong>: Screen readers identify each control by name and state.<\/li>\n\n\n\n<li><strong>3.2.6 Consistent help:<\/strong> The contact details are in the same place on every page.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">You should also provide an email address, as some people generally find it more difficult to use forms. I explain how to build accessible forms from scratch in the section on <a href=\"https:\/\/ifdb.io\/barrierefreie-formulare\/\">Accessible Forms<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-format-und-fundort-der-erklarung\">Format and location of the accessibility statement<\/h2>\n\n<p class=\"wp-block-paragraph\">The accessibility statement should be placed where users expect to find it. In practice, this means a dedicated link in the footer with the link text \u2018Accessibility Statement\u2019. A link with the text \u2018here\u2019, on the other hand, contravenes 2.4.4 Link Purpose (in Context). You should also ensure that the link appears in the same place on every page (3.2.3 Consistent Navigation). Whilst organisations can also include this information in their terms and conditions, it is easier to find and maintain when presented on a separate page.<\/p>\n\n<p class=\"wp-block-paragraph\">I recommend using HTML. An HTML page is the most accessible format for screen readers and can be updated quickly. If you also wish to provide a PDF, it must be tagged and clearly structured so that headings and lists can be recognised (1.3.1 Information and Relationships). I explain what is important here in the guide <a href=\"https:\/\/ifdb.io\/pdf-barrierefrei-erstellen\/\">\u2018Creating accessible PDFs\u2019<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-die-haufigsten-fehler-aus-meiner-prufpraxis\">The most common mistakes I\u2019ve encountered in my auditing practice<\/h2>\n\n<p class=\"wp-block-paragraph\">Beyond individual phrasing, I keep seeing the same patterns time and again. Most of these can be avoided with very little effort:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Regulatory document within the company<\/strong>: It includes the compliance status and the arbitration body, but the market surveillance authority is missing.<\/li>\n\n\n\n<li><strong>Discrepancy with reality<\/strong>: The declaration states \u2018accessible\u2019, but the checkout process suggests otherwise. Any auditor will spot this discrepancy within a few minutes.<\/li>\n\n\n\n<li><strong>Copy of a third-party declaration<\/strong>: Copied sentences describe functions that your website does not actually have.<\/li>\n\n\n\n<li>Hidden location: The declaration can only be accessed via the Terms and Conditions or a search.<\/li>\n\n\n\n<li><strong>No current status<\/strong>: The date, basis for assessment and method are missing.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Almost all of these errors stem from the same cause. The explanation was written before anyone knew the actual status of the website. However, an explanation can only be as reliable as the audit on which it is based.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-vorlage-generator-oder-prufung-der-vergleich\">Template, generator or audit: a comparison<\/h2>\n\n<p class=\"wp-block-paragraph\">Many people ask me whether a free template is sufficient. A good template provides the right structure, and that is certainly helpful. However, it cannot provide you with the crucial content, namely an accurate description of your own offering. The table compares the usual approaches. The two options offered by ifdb are highlighted.<\/p>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Path<\/th><th>Where does the content come from?<\/th><th>Is the website being checked?<\/th><th>Suitable for<\/th><\/tr><\/thead><tbody><tr><td>Template from the internet<\/td><td>You enter the compliance level yourself<\/td><td>no<\/td><td>An initial guide to the structure<\/td><\/tr><tr><td>Generator without checking<\/td><td>You answer questions about your website<\/td><td>no<\/td><td>Structure and wording<\/td><\/tr><tr><td><a href=\"https:\/\/ifdb.io\/en\/access-declare\/\">Access Declare<\/a> (ifdb)<\/td><td>Scan of your website against WCAG 2.2<\/td><td>yes, via scan<\/td><td>A statement based on genuine findings, free of charge for a domain comprising up to 150 pages in the private sector<\/td><\/tr><tr><td><a href=\"https:\/\/ifdb.io\/en\/access-ready\/\">Access Ready<\/a> (ifdb)<\/td><td>In-depth audit involving users of assistive technologies<\/td><td>Yes, fully<\/td><td>Robust evidence on which the statement is based<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">The difference, therefore, lies not in the text but in the basis. A template asks you for the status. An audit determines it. That is why <a href=\"https:\/\/ifdb.io\/en\/access-declare\/\">Access Declare<\/a> only generates the declaration after a scan, in HTML, PDF and DOCX formats. The in-depth audit then provides the full evidence, as a scan does not cover all requirements. I explain why this is the case in \u2018<a href=\"https:\/\/ifdb.io\/barrierefreiheit-test\/\">Testing Accessibility<\/a>\u2019.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-sonderfalle-plattformhandel-und-pdf-bestande\">Special cases: Platform-based sales and PDF collections<\/h2>\n\n<p class=\"wp-block-paragraph\">Anyone selling via Shopify, Amazon, eBay or Etsy faces an additional question. Who is responsible for which part of the offering, and where do you publish the information? The answers vary depending on the platform. I have compiled them in the <a href=\"https:\/\/ifdb.io\/en\/accessibility-statement-for-shopify-amazon-ebay-and-etsy-what-retailers-really-need\/\">Accessibility Statements for Shopify, Amazon, eBay and Etsy<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">Documents represent a second special case. Public authorities are not required to list non-accessible PDFs in their declaration. Companies, on the other hand, should check whether the documents form part of their service, such as contract documents or invoices. For older collections, it is worth taking a look at <a href=\"https:\/\/ifdb.io\/en\/accessible-annual-reports-and-pdfs-from-public-authorities-what-matters-when-dealing-with-existing-documents\/\">accessible annual reports and public authority PDFs<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-in-vier-schritten-zur-belastbaren-erklarung\">Four steps to a robust declaration<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Assess your current status<\/strong>: Start with a scan, such as the free <a href=\"https:\/\/ifdb.io\/en\/access-score\/\">Access Score<\/a>. This will show you where your website stands today.<\/li>\n\n\n\n<li><strong>Draw up a declaration<\/strong>: Formulate the declaration based on these findings, including the date, the basis for the assessment and the four elements from Appendix 3.<a href=\"https:\/\/ifdb.io\/en\/access-declare\/\">Access Declare<\/a> takes care of this for you.<\/li>\n\n\n\n<li><strong>Develop a plan to address gaps<\/strong>: Assign a measure and a deadline to each identified barrier. To provide full evidence, <a href=\"https:\/\/ifdb.io\/en\/access-ready\/\">Access Ready<\/a> tests the key processes with real users.<\/li>\n\n\n\n<li><strong>Keep it up to date<\/strong>: Any change to the website can create new barriers. That is why<a href=\"https:\/\/ifdb.io\/en\/access-guard\/\">Access Guard<\/a>continuously monitors your pages to ensure that the declaration and reality remain aligned.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">These four steps will transform a mandatory text into a document that is of real use to you. It demonstrates to public authorities and customers that you are aware of your current situation and are working to improve it. To find out what risks an incorrect declaration might otherwise entail, please read <a href=\"https:\/\/ifdb.io\/en\/warning-letter-regarding-lack-of-accessibility-the-real-risk-and-how-to-protect-yourself\/\">\u2018Warning letter regarding lack of accessibility\u2019<\/a>.<\/p>\n\n<p class=\"ifdb-cta wp-block-paragraph\"><strong>Not sure exactly what the BFSG means for your business? In 30 minutes, we\u2019ll work with you to clarify which obligations apply and what you should tackle first.<\/strong><\/p>\n\n<div class=\"wp-block-buttons ifdb-cta is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/calendly.com\/ifdb\/30min\">Book a 30-minute Call<\/a><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-haufige-fragen\">Frequently Asked Questions<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-brauche-ich-als-kleines-unternehmen-eine-erklarung-zur-barrierefreiheit\">As a small business, do I need an accessibility statement?<\/h3>\n\n<p class=\"wp-block-paragraph\">Micro-enterprises with fewer than ten employees and an annual turnover or balance sheet total of no more than 2 million euros are exempt from the BFSG in respect of services. All other businesses offering relevant services to consumers must provide the information set out in Annex 3. Nevertheless, it is worth producing a statement even if it is not mandatory, as it shows customers how they can use your services.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-reicht-eine-kostenlose-vorlage-aus-dem-internet\">Is a free template from the internet sufficient?<\/h3>\n\n<p class=\"wp-block-paragraph\">In terms of structure, yes; in terms of content, no. Most templates follow the model statement for public authorities and are therefore only partially compatible with the BFSG. Furthermore, no template can know the specific circumstances of your website. You should therefore always base the content on the results of an audit.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-wie-oft-muss-ich-die-erklarung-aktualisieren\">How often do I need to update the statement?<\/h3>\n\n<p class=\"wp-block-paragraph\">Public bodies update the statement annually and whenever there is a significant change. The BFSG does not specify a fixed frequency for businesses. However, the requirements must always be met, and any changes to the service must be taken into account. In practice, I therefore recommend carrying out a review after every major update and at least once a year.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The accessibility statement is the most visible document relating to&hellip;<\/p>\n","protected":false},"author":1,"featured_media":993131,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70],"tags":[],"class_list":["post-993130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Accessibility Statement: Template, Mandatory Content &amp; Generator | ifdb<\/title>\n<meta name=\"description\" content=\"Accessibility Statement in accordance with the BFSG and BITV 2.0: mandatory content, templates, common mistakes \u2013 and create one free of charge with Access Declare.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ifdb.io\/en\/accessibility-statement-mandatory-content-structure-and-common-errors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Statement on Accessibility: Where Companies Are Doing Themselves a Disservice\" \/>\n<meta property=\"og:description\" content=\"The document intended to prove your accessibility is often the first thing to trip you up. 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