{"id":992123,"date":"2026-05-25T12:50:52","date_gmt":"2026-05-25T12:50:52","guid":{"rendered":"https:\/\/ifdb.io\/energy-utility\/"},"modified":"2026-09-17T12:49:34","modified_gmt":"2026-09-17T12:49:34","slug":"energy-utility","status":"publish","type":"page","link":"https:\/\/ifdb.io\/en\/energy-utility\/","title":{"rendered":"Energy &#038; Utility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"992123\" class=\"elementor elementor-992123 elementor-1173\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b68ebca e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"b68ebca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-33e78fd e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"33e78fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-c3e206f animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c3e206f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>INDUSTRY \u00b7 ENERGY &#038; UTILITIES \u00b7 BFSG \u00b7 EAA \u00b7 WCAG 2.2<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-969b165 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-trx_elm_advanced_title\" data-id=\"969b165\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"trx_elm_advanced_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"trx-addons-advanced-title\" >\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-8402d7e\">Accessible customer portals for utility companies<br \/>\u2013 Essential services make no exceptions.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-e00492e elementor-widget__width-initial animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e00492e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Electricity, gas, water: these are not optional services, but essential utilities. Yet if you can only sign up online, the tariff calculator isn\u2019t compatible with screen readers, and meter readings can only be submitted through an inaccessible form, then accessing these essential services becomes an obstacle course. For municipal utilities, energy suppliers and network operators, digital accessibility is therefore more than just a requirement under the BFSG \u2013 it is part of their public service mandate. IFDB ensures that your customer portals and self-service channels are verifiably accessible: tested with real users and backed by a robust certificate.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd4b6a e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"bcd4b6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c930da7 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"c930da7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-06205e4 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-image\" data-id=\"06205e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"533\" height=\"585\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger04.jpg\" class=\"attachment-full size-full wp-image-992126\" alt=\"Cooling tower at a conventional power station using water vapour \u2013 a symbol of essential public services and energy supply in Germany\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger04.jpg 533w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger04-273x300.jpg 273w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger04-370x406.jpg 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger04-410x450.jpg 410w\" sizes=\"(max-width: 767px) 100vw, 533px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd4cea2 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"fd4cea2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-6c0adcf animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6c0adcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:250}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"533\" height=\"585\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger02.jpg\" class=\"attachment-full size-full wp-image-992124\" alt=\"Offshore wind farm with wind turbines at sea at sunset \u2013 renewable energy as part of the digital basic service provision under the BFSG\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger02.jpg 533w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger02-273x300.jpg 273w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger02-370x406.jpg 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger02-410x450.jpg 410w\" sizes=\"(max-width: 767px) 100vw, 533px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3166dc e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"d3166dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-77a07e1 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-image\" data-id=\"77a07e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"533\" height=\"585\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger03.jpg\" class=\"attachment-full size-full wp-image-992125\" alt=\"Two technicians in safety gear are inspecting a commercial photovoltaic system on a flat roof \u2013 accessible customer portals for energy suppliers and municipal utilities\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger03.jpg 533w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger03-273x300.jpg 273w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger03-370x406.jpg 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger03-410x450.jpg 410w\" sizes=\"(max-width: 767px) 100vw, 533px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6aa7b73 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"6aa7b73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-9c46504 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9c46504\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadein&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Trusted by leading companies across the DACH region<\/h6>\t\t\t\t<\/div>\n\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-ea595d8 e-con-full e-flex sc_layouts_column_icons_position_left animation_type_block elementor-invisible e-con e-child\" data-id=\"ea595d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;ta_fadein&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-6afa613 e-con-full e-flex sc_layouts_column_icons_position_left sc_gradient_animation_none e-con e-child\" data-id=\"6afa613\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92a6001 trx-addons-animate sc_fly_static elementor-widget elementor-widget-trx_elm_marquee\" data-id=\"92a6001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_marquee.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"trx-addons-marquee-wrap trx_addons_marquee_wrap\" data-marquee=\"{&quot;dir&quot;:-1,&quot;speed&quot;:7,&quot;hover&quot;:false,&quot;accelerate&quot;:false,&quot;accelerate_coef&quot;:4}\"><h2 class=\"trx-addons-marquee trx_addons_marquee_element trx_addons_marquee_element_with_offset trx_addons_show_on_scroll\" style=\"--trx-addons-marquee-highlight-animation-duration: 2000ms;\"><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-ff56827\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo.png\" class=\"char\" alt=\"Logo ZDF\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/zdf-logo-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-0b7289f\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1.png\" class=\"char\" alt=\"Logo Bertelsmann BKK\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/bkk_logo-1-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-77daf82\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black.png\" class=\"char\" alt=\"Logo SWN Stadtwerke Neum\u00fcnster\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/swn-logo-black-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-e2ce3a6\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black.png\" class=\"char\" alt=\"Logo Nanu-Nana\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nanu-nana-logo-black-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-9c85984\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black.png\" class=\"char\" alt=\"Logo Jeans Fritz\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/jeans-fritz-logo-black-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-6bbecaf\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black.png\" class=\"char\" alt=\"Logo GLS Bank\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/gls-bank-logo-black-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-a10da8a\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black.png\" class=\"char\" alt=\"Logo National-Bank\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/national-bank-logo-black-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-16c196a\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo.png\" class=\"char\" alt=\"Logo NFON\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/nfon-logo-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-4323afc\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo.png\" class=\"char\" alt=\"Logo SocialHub\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/socialhub_logo-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-d946412\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC.png\" class=\"char\" alt=\"Logo ASC\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/ASC-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><span class=\"trx-addons-marquee-item trx-addons-marquee-item-image elementor-repeater-item-3f8fd43\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo.png\" class=\"char\" alt=\"Logo GIGA5\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo.png 500w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo-300x300.png 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo-150x150.png 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo-370x370.png 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo-90x90.png 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/06\/IFDB_GIGA5-Logo-410x410.png 410w\" sizes=\"(max-width: 767px) 100vw, 500px\" \/><\/span><span class=\"trx-addons-marquee-item-separator\"><\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-ee17128 e-con-full e-flex sc_layouts_column_icons_position_left sc_gradient_animation_none e-con e-child\" data-id=\"ee17128\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1c24ff e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"f1c24ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fb0b6d e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"4fb0b6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-b193f0a animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b193f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_delay&quot;:100,&quot;_animation&quot;:&quot;ta_fadeinup&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When the path to a contract becomes a dead end<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"sequental\" data-animation-stagger=\"80\" class=\"elementor-element elementor-element-8ee2e36 trx-addons-info-list-icon-vertical-top animation_type_sequental trx-addons-info-list-icon-left sc_fly_static elementor-invisible elementor-widget elementor-widget-trx_elm_info_list\" data-id=\"8ee2e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"trx_elm_info_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-container trx-addons-list-container\">\n\t\t\t<ul class=\"trx-addons-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tUtility companies are rapidly digitalising their customer relationships \u2013 contractual agreements, tariff changes and meter readings have been handled online for some time now. It is exactly these self-service processes that present barriers which, for many people, become impossible obstacles. \n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-info-list-icon trx-addons-icon \">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h5 class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAgreements that fall through whilst on the move.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tMulti-step online processes involving forms, confirmation stages and legitimation are vulnerable: if the labelling is unclear or there is no accessible fault guidance, the transaction is disrupted \u2013 and the customer either picks up the phone or takes their business elsewhere.\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-info-list-icon trx-addons-icon \">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h5 class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRate calculators that work only visually.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tInteractive calculators and comparison tools are the flagship on every utility provider\u2019s website. If the input criteria and results are not made accessible, the best deal remains hidden from some customers. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-info-list-icon trx-addons-icon \">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h5 class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCustomer portals with complex navigation.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tViewing invoices, adjusting payments, reporting meter readings: self-service portals combine many functions. Any of these functions that are difficult to navigate push customers towards more expensive traditional channels. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-info-list-icon trx-addons-icon \">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h5 class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPDF invoices and contract documents with no structure.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tAnnual statements, contract confirmations, price lists \u2013 utility companies send out vast quantities of documents. Without a tagged structure, they remain practically unreadable for screen reader users. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6284e53 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"6284e53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;sticky&quot;}\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-95d24c8 elementor-sticky animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-image\" data-id=\"95d24c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_position&quot;:&quot;sticky&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1280\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05.jpg\" class=\"attachment-full size-full wp-image-992127\" alt=\"A high-voltage pylon with power lines against a pink evening sky \u2013 digital accessibility in self-service sections and customer portals for energy suppliers and municipal utilities in accordance with the BFSG\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05.jpg 1024w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-240x300.jpg 240w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-819x1024.jpg 819w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-768x960.jpg 768w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-370x463.jpg 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-924x1155.jpg 924w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_Branchen_Energie_Versorger05-410x513.jpg 410w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1db4ce5 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"1db4ce5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb12704 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"bb12704\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-8f792dd animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8f792dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">A DUTY WITH SPECIAL RESPONSIBILITY<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-3a89573 elementor-widget__width-initial animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3a89573\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">What the BFSG and EAA mean for the utility industry<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0fb022 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a0fb022\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-06a4333 e-con-full e-flex sc_layouts_column_icons_position_left animation_type_block elementor-invisible e-con e-child\" data-id=\"06a4333\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;ta_fadeinup&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-736a02b trx-addons-info-box-left sc_fly_static elementor-widget elementor-widget-trx_elm_info_box\" data-id=\"736a02b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;icon_position&quot;:&quot;left&quot;}\" data-widget_type=\"trx_elm_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-info-box-container\"><div class=\"trx-addons-info-box\">\n\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-box-icon-wrap trx-addons-info-box-icon-type-image\">\t\t<span class=\"trx-addons-info-box-icon trx-addons-icon\">\n\t\t\t<span class=\"trx-addons-info-box-icon-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-521\" alt=\"Portr\u00e4tfoto von Lukas Maximilian Langer, Gr\u00fcnder und Leiter Audit &amp; Zertifizierung der IFDB GmbH\" srcset=\"https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-150x150.jpg 150w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-300x300.jpg 300w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-370x370.jpg 370w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-90x90.jpg 90w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger-410x410.jpg 410w, https:\/\/ifdb.io\/wp-content\/uploads\/2026\/05\/IFDB_LukasMaximilianLanger.jpg 500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t<\/span>\n\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-box-content\">\n\t\t\t\t\t<div class=\"trx-addons-info-box-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-box-title-container\">\n\t\t\t\t\t\t\t\t<h6 class=\"trx-addons-info-box-title\">Lukas Maximilian Langer<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"trx-addons-info-box-subtitle\">\n\t\t\t\t\t\t\t\tFounder | Head of Audit &amp; Certification\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-2dc9680 e-con-full e-flex sc_layouts_column_icons_position_left animation_type_block elementor-invisible e-con e-child\" data-id=\"2dc9680\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;ta_fadeinup&quot;,&quot;animation_delay&quot;:200}\">\n\t\t<div class=\"elementor-element elementor-element-9eff39a e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"9eff39a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a72611 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"2a72611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Utility companies occupy a special legal position. Since 28 June 2025, their customer-facing digital services \u2013 such as contract conclusion, customer portals and self-service \u2013 have been subject to the Accessibility Strengthening Act as soon as they are provided as a service to consumers. The guidelines are WCAG 2.2 and EN 301 549.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25203f0 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"25203f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36254a5 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"36254a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>There is also a second aspect that energy suppliers often underestimate: many municipal utilities and in-house organisations are either fully or partly publicly owned \u2013 and may therefore also fall within the scope of BITV 2.0. Anyone operating in such a context should keep an eye on both sets of regulations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb96cb3 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"bb96cb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f3b365 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"8f3b365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The consequences of a violation are very real: warnings from competitors and trade associations, complaints from market surveillance authorities \u2013 and a reputational risk that carries particularly heavy weight in a sector providing essential services. Anyone who promises to provide essential services can hardly afford to digitally exclude parts of the population. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dba385c e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"dba385c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8efc941 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8efc941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-033cfd9 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"033cfd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">OUR APPROACH FOR UTILITY COMPANIES<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-f6c832f animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f6c832f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Four Components for Accessible Customer Relationships<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-197e2b8 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"197e2b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No utility provider is the same as another. A local municipal utility supplying electricity, gas, water and district heating has different concerns to a start-up green energy provider with a streamlined customer portal. That is why we customize the Access Suite to your exact needs \u2013 from the initial overview right through to long-term, secure operation.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-ec395e4 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-button\" data-id=\"ec395e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/ifdb\/30min\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20d8a69 e-con-full e-grid sc_layouts_column_icons_position_left e-con e-child\" data-id=\"20d8a69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-2abd3e0 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"2abd3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ifdb.io\/en\/access-ready\/\" >\n\t\t\t\t\t\t\tAccess Ready\u00ae\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\treviews your customer portals and self-service channels through in-depth audits \u2013 using real users of assistive technologies such as JAWS, NVDA and VoiceOver. It is precisely the critical pathways, such as contract conclusion and rate calculators, that reveal their shortcomings only when actually used. The outcome is the IFDB certificate, which serves as reliable confirmation.  \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-16a1683 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"16a1683\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ifdb.io\/en\/access-doc\/\" >\n\t\t\t\t\t\t\tAccess Doc\u00ae\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\thandles the flood of documents in the background: annual statements, contract confirmations, price lists. Access Doc\u00ae converts these large volumes of documents to the PDF\/UA standard on a scalable basis \u2013 ensuring that even the invoice in your letterbox is readable by everyone. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-83b2c76 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"83b2c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAccess Guard\u00ae\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tmonitors your digital processes during live operation. Tariff adjustments, new self-service features, portal updates \u2013 any change can introduce new barriers. The monitoring system detects them immediately and keeps your compliance status secure.  \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-9793119 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"9793119\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ifdb.io\/en\/access-protect\/\" >\n\t\t\t\t\t\t\tAccess Protect\u00ae\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tprovides you with legal protection. Once an audit has been successfully completed, we contractually assume liability \u2013 should a formal warning be issued due to a lack of accessibility, IFDB experts and partner law firms will handle the matter. This is a crucial source of support, particularly for utility companies with a high public profile.  \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78dd5dc e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"78dd5dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e91969e e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"e91969e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-e908a6f e-con-full e-flex sc_layouts_column_icons_position_left animation_type_block elementor-invisible e-con e-child\" data-id=\"e908a6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;ta_fadeinup&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39be6e7 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"39be6e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">FROM THE INITIAL ASSESSMENT TO THE CERTIFICATE<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d38984 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"9d38984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Four steps to an accessible customer portal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9826d8a trx-addons-info-list-icon-left trx-addons-info-list-icon-vertical-middle sc_fly_static elementor-widget elementor-widget-trx_elm_info_list\" data-id=\"9826d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_info_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-container trx-addons-list-container\">\n\t\t\t<ul class=\"trx-addons-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tStep 01 \u2013 The free overview\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tAccess Score\u00ae automatically scans your portals and shows you within minutes where the most urgent action is needed. There\u2019s no strings attached and it requires no effort from your team. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tStep 02 \u2013 Reviewing critical paths\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tOur audit team manually goes through the contract conclusion process, the tariff calculator and the customer portal, alongside users of assistive technologies. This enables us to identify barriers precisely where your customer relationship begins. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tStep 03 \u2013 Resolve and certify\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tYou will receive a prioritised audit report containing specific recommendations for action. Once all non-conformities have been resolved, we will issue the IFDB certificate \u2013 your proof for customers, local authorities and regulatory institutions. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"trx-addons-info-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-item-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tStep 04 \u2013 Long-term security.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"trx-addons-info-list-description\">\n\t\t\t\t\t\t\t\t\t\t\t\tWith Access Guard\u00ae, the level achieved is maintained even whilst adjustments are being made. For utility companies with a high public profile, Access Protect\u00ae complements the contractual protection against warnings. \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-height-full elementor-element elementor-element-ca59607 e-con-full e-flex sc_layouts_column_icons_position_left animation_type_block elementor-invisible e-con e-child\" data-animation-type=\"block\" data-id=\"ca59607\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;ta_fadeinup&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4547701 trx-addons-animate sc_fly_static elementor-widget elementor-widget-trx_elm_advanced_title\" data-id=\"4547701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_advanced_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"trx-addons-advanced-title\" style=\"--var-trx-addons-advanced-title-highlight-animation-duration: 2000ms;\">\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-fe895a9\">The<\/span>\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-b447ec4\">Access Ready\u00ae Award<\/span>\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-012aafe\">\u2013 awarded to pioneers of genuine digital inclusion.<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb4bd32 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"eb4bd32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a78f5c5 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a78f5c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc5d866 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"cc5d866\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-590ce56 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"590ce56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-80cd643 elementor-widget__width-initial animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"80cd643\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about accessibility in the energy and utility industry<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-769bf55 elementor-widget__width-initial animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-trx_elm_accordion\" data-id=\"769bf55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:300,&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;toggle_speed&quot;:300}\" data-widget_type=\"trx_elm_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion trx-addons-toggle-icon-align-right\" id=\"trx-addons-accordion-769bf55\" data-accordion-id=\"769bf55\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1241\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"1\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1241\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t1. Do municipal utilities and energy suppliers fall within the scope of the BFSG?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1241\" class=\"trx-addons-accordion-tab-content\" data-tab=\"1\">\n\t\t\t\t\t\t<p>Generally speaking, yes. As soon as you offer customer-oriented digital services such as contract conclusion or a self-service portal, the BFSG will apply since June 2025. Public municipal utility providers may also be subject to the BITV 2.0 \u2013 so both regulations often apply.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1242\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"2\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1242\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t2. Which digital services are especially critical?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1242\" class=\"trx-addons-accordion-tab-content\" data-tab=\"2\">\n\t\t\t\t\t\t<p>The self-service channels: contractual agreements, tariff changes, meter readings and the customer portal. This is where the customer relationship is built \u2013 and this is where barriers cause the most damage, as they force customers back towards expensive analogue channels. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1243\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"3\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1243\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t3. Are our rate calculators a problem?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1243\" class=\"trx-addons-accordion-tab-content\" data-tab=\"3\">\n\t\t\t\t\t\t<p>Often, yes. Interactive calculators are technically complex and are rarely designed to be accessible from the get-go. Inputs, intermediate steps and results must be understandable to screen readers \u2013 and that is precisely what we test with real users.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1244\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"4\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1244\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t4. What will happen to all our PDF invoices?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1244\" class=\"trx-addons-accordion-tab-content\" data-tab=\"4\">\n\t\t\t\t\t\t<p>Annual statements and contract documents are also covered by these requirements. Access Doc\u00ae converts these large quantities of documents to the PDF\/UA standard on a scalable basis \u2013 from individual documents right through to entire archives. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1245\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"5\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1245\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t5. How do we justify accessibility to local authorities and government institutions?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1245\" class=\"trx-addons-accordion-tab-content\" data-tab=\"5\">\n\t\t\t\t\t\t<p>With the IFDB certificate from the Access Ready\u00ae audit. It documents a fully compliant testing process in accordance with WCAG 2.2 and serves as reliable proof \u2013 for regulatory and, local authorities and your customers alike. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1246\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"6\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1246\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t6. Our portal is constantly being updated \u2013 how do we ensure we remain compliant?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1246\" class=\"trx-addons-accordion-tab-content\" data-tab=\"6\">\n\t\t\t\t\t\t<p>Access Guard\u00ae ensures this. Its continuous monitoring automatically checks every adjustment and immediately reports any new barriers \u2013 ensuring that price changes and new features do not jeopardise the standard achieved. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1247\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"7\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1247\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t7. Why is accessibility particularly important for utility companies?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1247\" class=\"trx-addons-accordion-tab-content\" data-tab=\"7\">\n\t\t\t\t\t\t<p>Because essential services affect everyone. Electricity, gas and water are not optional services. A digital channel that excludes parts of the population contradicts the mandate to provide these services \u2013 and, in such a high-profile sector, poses a significant reputational risk.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"trx-addons-accordion-item\">\n\t\t\t\t\t\t\t\t\t\t<h6 id=\"trx-addons-accordion-tab-title-1248\" class=\"trx-addons-accordion-tab-title\" tabindex=\"0\" data-tab=\"8\" role=\"button\" aria-controls=\"trx-addons-accordion-tab-content-1248\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-title-text\">\n\t\t\t\t\t\t\t\t8. What if we receive a formal warning?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-close trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M4.8,4.8V0h1.3v4.8H11v1.3H6.2V11H4.8V6.2H0V4.8H4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"trx-addons-accordion-toggle-icon-open trx-addons-icon\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 11 11\"><path d=\"M0,4.8l11,0v1.3H0L0,4.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"trx-addons-accordion-tab-content-1248\" class=\"trx-addons-accordion-tab-content\" data-tab=\"8\">\n\t\t\t\t\t\t<p>With Access Protect\u00ae, you are not on your own. Once you have passed your audit, we contractually take on liability; in the event of an emergency, IFDB experts and partner law firms will handle the entire process. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-f74c95a e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"f74c95a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-ead5c18 animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ead5c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Public services mean: <br \/>being there for everyone.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1d93e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"ef1d93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An accessible customer portal is the digital fulfilment of your utility service mandate \u2013 for customers who wish to sign up online, view their bills and submit their meter readings, regardless of how they utilize the web. Let\u2019s work together to assess the current state of your digital channels. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-element elementor-element-bca412c animation_type_block sc_fly_static elementor-invisible elementor-widget elementor-widget-button\" data-id=\"bca412c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ta_fadeinup&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/score.ifdb.io\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start your free analysis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-43c15a0 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"43c15a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e65d3f2 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"e65d3f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Accessibility in the utility industry \u2013 between the BFSG and local authority responsibilities<\/h4><p>For energy suppliers and municipal utilities, accessibility is twice as relevant: their customer-facing self-service offerings are subject to the Accessibility Strengthening Act, and as they are often municipally owned organisations, they may also fall within the scope of the <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.gesetze-im-internet.de\/bitv_2_0\/\">BITV 2.0<\/a>. <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.bundesfachstelle-barrierefreiheit.de\/\">The Federal Centre of Expertise on Accessibility<\/a> provides a comprehensive explanation of the specific requirements that result from this \u2013 from technical implementation to the accessibility statement. The European standard for ICT accessibility remains the authoritative technical framework in this regard.  <\/p><p>A<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/ifdb.io\/en\/access-score\/\"> free initial analysis<\/a> provides a reliable assessment of the current state of your digital customer channels, before a <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/ifdb.io\/en\/access-ready\/\">certified in-depth audit<\/a> examines critical pathways \u2013 such as the contract conclusion process and the pricing calculator \u2013 in detail. And because tariffs, portals and self-service functions are constantly changing, <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/ifdb.io\/en\/access-guard\/\">continuous monitoring <\/a>ensures that accessibility, once achieved, becomes a permanent state \u2013 for a basic service that truly lives up to its name, even in the digital environment. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INDUSTRY \u00b7 ENERGY &#038; UTILITIES \u00b7 BFSG \u00b7 EAA \u00b7&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-992123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Accessible customer portal for utility companies \u2013 BFSG | IFDB<\/title>\n<meta name=\"description\" content=\"Accessible customer portal for municipal utilities and service providers in accordance with the BFSG and WCAG 2.2 \u2013 IFDB tests the contract conclusion process and tariff calculator with real users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ifdb.io\/en\/energy-utility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessible customer portal for utility companies \u2013 BFSG | IFDB\" \/>\n<meta property=\"og:description\" content=\"Accessible customer portal for municipal utilities and service providers in accordance with the BFSG and WCAG 2.2 \u2013 IFDB tests the contract conclusion process, tariff calculator and self-service functions with real users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ifdb.io\/en\/energy-utility\/\" \/>\n<meta property=\"og:site_name\" content=\"IFDB \u2013 Digitale Barrierefreiheit &amp; 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